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Satisfied with STM
But more to be done about future growth
Toronto, May 29th,
2019 - In a random sampling of public opinion taken by the Forum Poll™ among 1936
randomly selected transit users in Toronto, Calgary, Edmonton, Vancouver, and
Montreal 16 years of age and older, a majority of Montreal users are satisfied
with STM (TOP2: 76%), with a third being very satisfied (29%) and a half saying
somewhat satisfied (47%). One-fourth (BTM2: 24%) are not satisfied, with
one-sixth (16%) somewhat dissatisfied and a few (7%) very dissatisfied.
More needs to be done to accommodate Montreal’s future
high levels of all-around satisfaction, two-thirds (69%) of respondents do not
think enough is being done to expand public transit to accommodate Montreal’s
future population growth and one-third (31%) who do.
likely to say enough is being done to accommodate Montreal’s future population
growth include those aged 16 to 34 (34%) and 45 to 54 (34%), those earning less
than $20,000 (61%), those with secondary school or less (44%), and public
transit riders (35%).
likely to say that enough is not being done to accommodate Montreal’s future
population growth include males (72%), those aged 55 to 64 (80%), those earning
$100,000 to $250,000 (92%), those who completed college or university (77%),
and cyclists (93%).
STM system perceived as clean
majority of respondents think that the STM system is clean (TOP2: 75%), with
one-fifth (22%) saying it is very clean and a half (53%) saying it is somewhat
clean. One-fourth (BTM2: 25%) say it’s not clean, with one-fifth (20%) saying
it’s not very clean and a few (6%) saying not clean at all.
STM is frequent
most respondents (TOP2: 68%) say that the service provided by STM is frequent,
with one-sixth (15%) saying very frequent and 5-in-10 (53%) saying somewhat
frequent. 3-in-10 respondents (BTM2:
32%) say it is not frequent, with one-fourth (26%) saying it’s not very
frequent and a few (6%) saying not frequent at all.
STM seen as reliable
7-in-10 (TOP2: 76%) say that the service provided by STM is reliable, with 3-in-10
(29%) saying it is very reliable and almost half (47%) saying it is somewhat
reliable. One-fourth (BTM2: 24%) say it is not reliable, with one-sixth (17%)
saying it is not very reliable and a few (7%) saying not reliable at all.
Delays are not often
respondents (BTM2: 55%) say they are not often impacted by unexpected delays on
the STM, with 4-in-10 (40%) saying not very often and one-sixth (15%) saying
not often at all. 4-in-10 (TOP2: 45%) are impacted by delays, with a few (12%)
very often impacted and one-third (32%) somewhat often impacted.
Good value for money
all respondents (TOP2: 72%) also agree that STM provides good value for money,
with one-fourth (26%) saying very good value and nearly half (46%) saying
somewhat good value. A third (BTM2: 28%) do not think STM provides good value
for money, with one-fifth (17%) saying not a very good value and a few (12%)
saying not good value at all.
Courteous STM riders
respondents (TOP2: 74%) say that other STM riders are courteous, with 2-in-10
(20%) saying very courteous and 5-in-10 (54%) saying somewhat courteous. One-fourth
(BTM: 26%) say STM are not courteous, with one-fifth (18%) not very courteous
and a few (8%) saying not courteous at all.
One-quarter use STM once per day, one-sixth use it more than once a day
of respondents (15%) use the STM more than once per day, one-quarter of respondents
(24%) use the STM every day, one-fifth (18%) use the STM a few times per week,
a few use the STM once per week (8%), another 2-in-10 (20%) use the STM a few
times per month, and a few use the STM once per month (6%) and less than once
per month (9%).
highly satisfied with their public transportation, they think the service is
clean, frequent, and reliable,” said Dr. Lorne Bozinoff, President of Forum
Research. “But to continue delivering high-quality services, the STM needs to
look toward the future and do more to accommodate Montreal’s growth.”
Ph.D. is the president and founder of Forum Research. He can be reached at
firstname.lastname@example.org or at (416) 960-9603.