3-In-10 Have Used Uber Ride Sharing App In Ottawa

| Filed under: Ontario


Satisfaction with Uber four times higher than with taxis

OTTAWA, May 19th, 2016 – In a random sampling of public opinion taken by the Forum Poll™ among 890 Ottawa voters, 3-in-10 have used the Uber ride sharing mobile app in the city (31%), and this is similar to levels noted in Toronto (April 13, 2016 - 32%). Uber use is characteristic of the youngest (52%), males (37%) rather than females (26%), the wealthy ($80K to $100K - 46%), renters (41%) rather than homeowners (25%), the best educated (post grad - 35%) and those who disapprove of Chief Bordeleau (37%).

In total, almost all of those who have used Uber are satisfied (93%) and an improbable 8-in-10 say they are “very satisfied” (82%). In comparison, just one half of all voters say they are satisfied with taxi service they receive (48%) and fewer than one fifth are “very satisfied” (17%). This is in comparison to Toronto, where satisfaction with Uber is slightly lower (April 13, 2016 - satisfied - 85%, “very satisfied” - 68%). However, satisfaction scores for taxis in Toronto are very similar to Ottawa (April 13, 2016 - satisfied - 49%, “very satisfied” - 18%).

“It appears Ottawa is having the same love affair with Uber that Toronto is having, except Bytowners are even more enthusiastic about the service than Hogtowners” said Forum Research President, Dr. Lorne Bozinoff.

Lorne Bozinoff, Ph.D. is the president and founder of Forum Research. He can be reached at lbozinoff@forumresearch.com or at (416) 960-9603.