To
Most TTC Users, Service Is A-OK
About two-thirds of transit riders satisfied with the
TTC
Toronto, May 29th, 2019 - In a random sampling of
public opinion taken by the Forum Poll™ among 1936 randomly
selected transit users in Toronto, Calgary, Edmonton,
Vancouver, and Montreal 16 years of age and older, about two-thirds (TOP2: 68%) of transit riders in Toronto say they
are satisfied with the TTC, but only about one-sixth (16%) say they are very
satisfied.
About a third
(BTM2: 32%) say they are dissatisfied with the TTC, with about 1 in 10 (13%)
saying they are very dissatisfied.
Two-thirds say not enough is being done for future
transit
About two-thirds
(67%) say that not enough is being done to expand public transit to accommodate
Toronto’s future population growth, with about a third (33%) say Toronto is
doing enough to expand public transit.
More than two-thirds of TTC riders
say the system is clean
More than two-thirds
(TOP2: 70%) say the system is clean, but only one-fifth (20%) say the system is
very clean.
About a third (BTM2:
30%) don’t think the system is clean, but 1 in 10 (10%) say the system is not
clean at all.
8 in 10 say the service provided
by the TTC is frequent
8 in 10 (TOP2: 82%)
say the service provided by the TTC is frequent, with one-fifth (18%) saying
the service is very frequent.
About one-fifth
(BTM2: 18%) is not frequent, but few (4%) say the service is not frequent at
all.
Three-quarters say the service
provided by the TTC is reliable
Three-quarters
(TOP2: 77%) say the service provided by the TTC is reliable, with about a
quarter (26%) saying the service provided by the TTC is very reliable.
About one-quarter
(BTM2: 23%) says the service provided by the TTC is not reliable, but few (5%)
say the TTC is not reliable at all.
Half say their travel on the TTC
is often affected by unexpected delays
Half (TOP2: 48%) say
their travel on the TTC is often impacted by unexpected delays, with about
one-sixth (15%) saying their travel on the TTC is very often hit with
unexpected delays.
The other half (BTM2:
52%) said that they don’t often encounter delays, but only 1 in 10 (10%) said
they don’t encounter delays often at all.
Riders that travel
during morning or evening rush hours (TOP2: 56%) are far more likely than those
that travel during off peak hours (TOP2: 41%) to report being impacted by unexpected
delays.
About two-thirds say the TTC
provides good value for money
About two-thirds
(TOP2: 68%) say that the TTC provides good value for money, with a quarter
(24%) saying it provides a very good value.
About a third (BTM2:
32%) say that the TTC does not provide a good value for money, with one-sixth
(16%) saying that it’s not a good value at all.
Respondents who use
the TTC every day (TOP2: 59%), or more than once per day (TOP2: 59%) are least
likely to say that the TTC provides a good value for money.
About Two-thirds say other TTC
riders are courteous
About two-thirds
(TOP2: 69%) say other riders are courteous, with one-fifth (19%) saying they
are very courteous.
One-third (BTM2:
31%) say other TTC riders aren’t courteous, with about 1 in 10 (8%) saying they
are not courteous at all.
Respondents who use
the TTC every day (TOP2: 56) are least likely to report that other TTC riders
are courteous.
“Generally, people
are satisfied with the TTC; they feel the system is clean, that it provides
good value for money, and is fairly reliable,” said Dr. Lorne Bozinoff,
President of Forum Research. “But where the numbers appear troubling, is
amongst those who report being affected by unexpected delays, particularly
those travelling during rush hour. These are the types of issues that drive
satisfaction down and should be addressed.”
Lorne Bozinoff,
Ph.D. is the president and founder of Forum Research. He can be reached at
lbozinoff@forumresearch.com or at (416) 960-9603.
