Overall?
Transit Riders are Fairly Satisfied
Toronto, May 29th,
2019 - In a random sampling of public opinion taken by the Forum Poll™ among 1936 randomly
selected transit users in Toronto, Calgary, Edmonton,
Vancouver, and Montreal 16 years of age and older, transit users in Montreal (TOP2: 76%) and Vancouver (TOP2:
73%) are generally the most satisfied with their city’s transit system.
Calgary (TOP2:
70%), Toronto (TOP2: 68%), and Edmonton (TOP2: 66%) received the lowest overall
satisfaction scores.
|
%
|
Montreal
|
Vancouver
|
Calgary
|
Toronto
|
Edmonton
|
|
TOTAL (u/w)
|
409
|
317
|
277
|
622
|
311
|
|
NET: TOP2
|
76
|
73
|
70
|
68
|
66
|
|
NET: BTM2
|
24
|
27
|
30
|
32
|
34
|
|
Very satisfied
|
29
|
26
|
19
|
16
|
19
|
|
Somewhat satisfied
|
47
|
47
|
51
|
52
|
47
|
|
Somewhat dissatisfied
|
16
|
19
|
23
|
19
|
21
|
|
Very dissatisfied
|
7
|
8
|
7
|
13
|
13
|
Calgarians most likely to feel transit is being
planned with future growth in mind
Half of Calgary
transit riders said (47%) that enough is being done to expand public transit to
accommodate Calgary’s future population growth, ahead of Edmonton (41%), which
was second with about 4 in 10 saying something similar about Edmonton transit.
Toronto (33%),
Montreal (31%), and Vancouver (29%) are all well behind on this measure.
|
%
|
Calgary
|
Edmonton
|
Toronto
|
Montreal
|
Vancouver
|
|
TOTAL (u/w)
|
277
|
311
|
622
|
409
|
317
|
|
Yes
|
47
|
41
|
33
|
31
|
29
|
|
No
|
53
|
59
|
67
|
69
|
71
|
Vancouver and Calgary seen as cleanest
Vancouver (TOP2:
83%) and Calgary (TOP2: 83%) transit riders are far more likely to say their
transit systems are clean than the others, both well ahead of Montreal (TOP2:
75%), and Edmonton (TOP2: 70%) or Toronto (TOP2: 70%).
|
%
|
Vancouver
|
Calgary
|
Montreal
|
Edmonton
|
Toronto
|
|
TOTAL (u/w)
|
317
|
277
|
409
|
311
|
622
|
|
NET: TOP2
|
83
|
83
|
75
|
70
|
70
|
|
NET: BTM2
|
17
|
17
|
25
|
30
|
30
|
|
Very clean
|
33
|
29
|
22
|
20
|
20
|
|
Somewhat
clean
|
50
|
54
|
53
|
50
|
50
|
|
Not very
clean
|
14
|
11
|
20
|
17
|
20
|
|
Not clean at
all
|
3
|
6
|
6
|
13
|
10
|
Toronto riders say service is
frequent
Toronto transit
riders (TOP2: 82%) believe their service is frequent, well above Vancouver
(TOP2: 75%) in second place, and much higher than Calgary (TOP2: 69%), Montreal
(TOP2: 68%), or Edmonton (TOP2: 66%).
|
%
|
Toronto
|
Vancouver
|
Calgary
|
Montreal
|
Edmonton
|
|
TOTAL (u/w)
|
622
|
317
|
277
|
409
|
311
|
|
NET: TOP2
|
82
|
75
|
69
|
68
|
66
|
|
NET: BTM2
|
18
|
25
|
31
|
32
|
34
|
|
Very frequent
|
22
|
25
|
18
|
15
|
15
|
|
Somewhat
frequent
|
59
|
50
|
51
|
53
|
52
|
|
Not very
frequent
|
14
|
20
|
24
|
26
|
22
|
|
Not frequent
at all
|
4
|
6
|
7
|
6
|
12
|
All services seen as reliable
Generally, most
transit riders say their services are reliable.
|
%
|
Vancouver
|
Calgary
|
Toronto
|
Montreal
|
Edmonton
|
|
TOTAL (u/w)
|
317
|
277
|
622
|
409
|
311
|
|
NET: TOP2
|
80
|
78
|
77
|
76
|
75
|
|
NET: BTM2
|
20
|
22
|
23
|
24
|
25
|
|
Very reliable
|
27
|
28
|
26
|
29
|
26
|
|
Somewhat
reliable
|
53
|
50
|
50
|
47
|
49
|
|
Not very
reliable
|
13
|
15
|
18
|
17
|
16
|
|
Not reliable
at all
|
7
|
7
|
5
|
7
|
9
|
Toronto, Edmonton, and Montreal
riders most likely to be delayed
Half of Toronto (TOP2:
48%) or Edmonton (TOP2: 48%) riders say they often experience unexpected
delays, while almost half (TOP2: 45%) of Montreal riders say the same.
Calgary (TOP2: 37%)
and Vancouver (TOP2: 37%) riders are least likely to say they are delayed often.
|
%
|
Toronto
|
Edmonton
|
Montreal
|
Calgary
|
Vancouver
|
|
TOTAL (u/w)
|
622
|
311
|
409
|
277
|
317
|
|
NET: TOP2
|
48
|
48
|
45
|
37
|
37
|
|
NET: BTM2
|
52
|
52
|
55
|
63
|
63
|
|
Very often
|
15
|
19
|
12
|
6
|
12
|
|
Somewhat
often
|
34
|
29
|
32
|
31
|
25
|
|
Not very
often
|
41
|
35
|
40
|
40
|
33
|
|
Not often at
all
|
10
|
17
|
15
|
23
|
29
|
Calgary and Montreal riders most
likely to feel their service provides good value for money
While it isn’t an
overwhelming lead over the other services, Calgary (TOP2: 74%) and Montreal
(TOP2: 72%) transit riders are most likely to say that their transit systems
provide good value for money.
Clustered behind are
Toronto (TOP2: 68%), Vancouver (TOP2: 67%), and Edmonton (TOP2: 65%).
|
%
|
Calgary
|
Montreal
|
Toronto
|
Vancouver
|
Edmonton
|
|
TOTAL (u/w)
|
277
|
409
|
622
|
317
|
311
|
|
NET: TOP2
|
74
|
72
|
68
|
67
|
65
|
|
NET: BTM2
|
26
|
28
|
32
|
33
|
35
|
|
Very good
value
|
24
|
26
|
24
|
21
|
19
|
|
Somewhat good
value
|
50
|
46
|
44
|
46
|
46
|
|
Not a very
good value
|
20
|
17
|
16
|
22
|
17
|
|
Not good
value at all
|
6
|
12
|
16
|
11
|
18
|
Toronto transit riders the least
courteous
Toronto transit
riders (TOP2: 69%) are seen as the least courteous, well behind Calgary (TOP2:
79%)
|
%
|
Calgary
|
Vancouver
|
Edmonton
|
Montreal
|
Toronto
|
|
TOTAL (u/w)
|
277
|
317
|
311
|
409
|
622
|
|
NET: TOP2
|
79
|
76
|
74
|
74
|
69
|
|
NET: BTM2
|
21
|
24
|
26
|
26
|
31
|
|
Very
courteous
|
21
|
19
|
16
|
20
|
19
|
|
Somewhat
courteous
|
58
|
58
|
59
|
54
|
50
|
|
Not very
courteous
|
15
|
18
|
11
|
18
|
23
|
|
Not courteous
at all
|
6
|
5
|
15
|
8
|
8
|
“Overall, riders are
fairly pleased with the service they’re receiving,” said Dr. Lorne Bozinoff,
President of Forum Research. “But a note of concern should be raised that half
(or more) of all transit riders in each of these cities think enough isn’t
being done to accommodate future growth. However, a majority feels they are
receiving good value for their money, so while there are clearly pain points in
each city, there are also positive features, as well.”
Lorne Bozinoff,
Ph.D. is the president and founder of Forum Research. He can be reached at
lbozinoff@forumresearch.com or at (416) 960-9603.
