Overall? Transit Riders are Fairly Satisfied

| Filed under: National

Overall? Transit Riders are Fairly Satisfied

Toronto, May 29th, 2019 - In a random sampling of public opinion taken by the Forum Poll™ among 1936 randomly selected transit users in Toronto, Calgary, Edmonton, Vancouver, and Montreal 16 years of age and older, transit users in Montreal (TOP2: 76%) and Vancouver (TOP2: 73%) are generally the most satisfied with their city’s transit system.

Calgary (TOP2: 70%), Toronto (TOP2: 68%), and Edmonton (TOP2: 66%) received the lowest overall satisfaction scores.

%

Montreal

Vancouver

Calgary

Toronto

Edmonton

TOTAL (u/w)

409

317

277

622

311

NET: TOP2

76

73

70

68

66

NET: BTM2

24

27

30

32

34

Very satisfied

29

26

19

16

19

Somewhat satisfied

47

47

51

52

47

Somewhat dissatisfied

16

19

23

19

21

Very dissatisfied

7

8

7

13

13

 

Calgarians most likely to feel transit is being planned with future growth in mind

 

Half of Calgary transit riders said (47%) that enough is being done to expand public transit to accommodate Calgary’s future population growth, ahead of Edmonton (41%), which was second with about 4 in 10 saying something similar about Edmonton transit.

Toronto (33%), Montreal (31%), and Vancouver (29%) are all well behind on this measure.

 

%

Calgary

Edmonton

Toronto

Montreal

Vancouver

TOTAL (u/w)

277

311

622

409

317

Yes

47

41

33

31

29

No

53

59

67

69

71

 

Vancouver and Calgary seen as cleanest

Vancouver (TOP2: 83%) and Calgary (TOP2: 83%) transit riders are far more likely to say their transit systems are clean than the others, both well ahead of Montreal (TOP2: 75%), and Edmonton (TOP2: 70%) or Toronto (TOP2: 70%).

%

Vancouver

Calgary

Montreal

Edmonton

Toronto

TOTAL (u/w)

317

277

409

311

622

NET: TOP2

83

83

75

70

70

NET: BTM2

17

17

25

30

30

Very clean

33

29

22

20

20

Somewhat clean

50

54

53

50

50

Not very clean

14

11

20

17

20

Not clean at all

3

6

6

13

10

 

Toronto riders say service is frequent

Toronto transit riders (TOP2: 82%) believe their service is frequent, well above Vancouver (TOP2: 75%) in second place, and much higher than Calgary (TOP2: 69%), Montreal (TOP2: 68%), or Edmonton (TOP2: 66%).

 

%

Toronto

Vancouver

Calgary

Montreal

Edmonton

TOTAL (u/w)

622

317

277

409

311

NET: TOP2

82

75

69

68

66

NET: BTM2

18

25

31

32

34

Very frequent

22

25

18

15

15

Somewhat frequent

59

50

51

53

52

Not very frequent

14

20

24

26

22

Not frequent at all

4

6

7

6

12

 

 

All services seen as reliable

Generally, most transit riders say their services are reliable.

%

Vancouver

Calgary

Toronto

Montreal

Edmonton

TOTAL (u/w)

317

277

622

409

311

NET: TOP2

80

78

77

76

75

NET: BTM2

20

22

23

24

25

Very reliable

27

28

26

29

26

Somewhat reliable

53

50

50

47

49

Not very reliable

13

15

18

17

16

Not reliable at all

7

7

5

7

9

 

Toronto, Edmonton, and Montreal riders most likely to be delayed

Half of Toronto (TOP2: 48%) or Edmonton (TOP2: 48%) riders say they often experience unexpected delays, while almost half (TOP2: 45%) of Montreal riders say the same.

Calgary (TOP2: 37%) and Vancouver (TOP2: 37%) riders are least likely to say they are delayed often.

%

Toronto

Edmonton

Montreal

Calgary

Vancouver

TOTAL (u/w)

622

311

409

277

317

NET: TOP2

48

48

45

37

37

NET: BTM2

52

52

55

63

63

Very often

15

19

12

6

12

Somewhat often

34

29

32

31

25

Not very often

41

35

40

40

33

Not often at all

10

17

15

23

29

 

Calgary and Montreal riders most likely to feel their service provides good value for money

While it isn’t an overwhelming lead over the other services, Calgary (TOP2: 74%) and Montreal (TOP2: 72%) transit riders are most likely to say that their transit systems provide good value for money.

Clustered behind are Toronto (TOP2: 68%), Vancouver (TOP2: 67%), and Edmonton (TOP2: 65%).

 

%

Calgary

Montreal

Toronto

Vancouver

Edmonton

TOTAL (u/w)

277

409

622

317

311

NET: TOP2

74

72

68

67

65

NET: BTM2

26

28

32

33

35

Very good value

24

26

24

21

19

Somewhat good value

50

46

44

46

46

Not a very good value

20

17

16

22

17

Not good value at all

6

12

16

11

18

 

Toronto transit riders the least courteous

Toronto transit riders (TOP2: 69%) are seen as the least courteous, well behind Calgary (TOP2: 79%)

 

%

Calgary

Vancouver

Edmonton

Montreal

Toronto

TOTAL (u/w)

277

317

311

409

622

NET: TOP2

79

76

74

74

69

NET: BTM2

21

24

26

26

31

Very courteous

21

19

16

20

19

Somewhat courteous

58

58

59

54

50

Not very courteous

15

18

11

18

23

Not courteous at all

6

5

15

8

8

 

 

“Overall, riders are fairly pleased with the service they’re receiving,” said Dr. Lorne Bozinoff, President of Forum Research. “But a note of concern should be raised that half (or more) of all transit riders in each of these cities think enough isn’t being done to accommodate future growth. However, a majority feels they are receiving good value for their money, so while there are clearly pain points in each city, there are also positive features, as well.”

Lorne Bozinoff, Ph.D. is the president and founder of Forum Research. He can be reached at lbozinoff@forumresearch.com or at (416) 960-9603.